Government Digital Service

We both worked independently in different roles at the GDS: Joshua as one of the founder members and later becoming Head of Accessibility, with Kim joining later as Head of Social Media.

During my time at GDS,  I performed a social media audit, and created different strategies for both GDS and GOVUK based on my findings/business goals.

I implementing monitoring and KPIs to ensure we were hitting those goals, I also published the GDS Social Media Playbook which went on to become government wide guidance.

I set up cross government social media and blogging communities, organised meet ups, built a social and creative team, launched the GDS social media blog, ran campaigns and organically grew the GOVUK community to almost 250k through solid strategy and content.

I was also on hand to advise on policy and how social media could be used most effectively in the field of open policy making.

Internally the biggest challenge was ensuring that stakeholders understood the value of social as a tool for not just promotion, but as a way to listen to and implement product feedback.